Cancellation & Refund Policy

1. Subscription, Cancellation & Refund Policy

Once a subscriber has successfully completed the payment and the subscription is activated or the services are initiated, the subscription cannot be cancelled, and no refund will be applicable.

Subscriptions are offered on a pre-paid basis and are valid only for the selected duration. The subscription will automatically lapse upon expiry if not renewed by the subscriber.

However, refund requests may be reviewed on a case-to-case basis strictly under the following circumstances:

• Payment deducted but subscription not activated
• Duplicate payment for the same service
• Technical error attributable to our systems resulting in non-access to the subscribed service

In such cases, the subscriber must write to our official grievance email with valid proof of payment. The final decision regarding refunds shall rest solely with the company after internal verification.

Refunds, if approved, will be processed through the original mode of payment within a reasonable timeframe.

No refund shall be provided for:

• Change of mind
• Market losses
• Perceived dissatisfaction with research
• Delay caused by third-party platforms or service providers
• Failure to read or understand product features before subscribing

2. Service Delivery Policy

All research-related services are delivered digitally via SMS, WhatsApp, Telegram, Email, or other online communication platforms, as opted by the subscriber at the time of subscription.

While we ensure that all communications and research are prepared with reasonable care, skill, and diligence, delivery timelines may vary due to:

• Network issues
• Platform outages
• Telecom or third-party service disruptions

In rare cases of technical or operational issues, service delivery may be delayed. Subscribers will be informed whenever reasonably possible, and access will be restored as soon as the issue is resolved.